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Errors (bugs) - EBooksWriter
We constantly strive to improve and simplify our programs.
However, we can not guarantee that they are totally error-free, or that they will work perfectly in every single situation.
Unfortunately, unpredictable behavior or unexpected errors may occur occasionally.
Should this happen to you, be sure to follow these guidelines:
- try to change to a different page (this can be done using the top left buttons, from the “hypertext” menu, or from the bottom center page number box)
- try to save your work with “save” or “save as” commands
- if the software or the PC appears “stalled”, use Ctrl + Alt + Del (once only). The "task manager" window will be visible: you should click on EbooksWriterxxx.exe, then on the “terminate app” button
- tell us about the problem, by writing a “bug report” as detailed below.
- activate the “remember to save” option in “tool >program options”. (This will ensure that the majority of your work will be saved in the future, should the problem persist)
- shout curses at Visual Vision (not a great solution, but it helps, psychologically...!) and please remember that on occasions, apparent software problems may in fact be caused by hardware.
How to produce a helpful “bug report”.
- be precise, clear and concise. For example, there are dozens of dialogs, and hundreds of functions: be sure to list all steps followed before the problem occurred;
- a screen shot in GIF format may help, but please keep the file size to a minimum, and only use it if really needed;
- try to reproduce the error: get a blank sheet and write down all steps needed for us to reproduce the same problem on our machines;
- if the error involves files, it may help to send these files in a ZIP format, but please check with us first;
We are not Microsoft (maybe you have already realized ...) and do not have their resources, but we really care about our products and customers, so any assistance is greatly appreciated. We will respond to all of your emails!
All bug reports must be directed to info at visualvision.com
With EbooksWriter you will save effort and time. Click here and get EBooksWriter now!
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Take advantage of our great offers (you save $30 or more on all the versions!) and be productive in minutes. [electronic edition, click here] [on CD, click here] [Español] [Italiano]
Main functions in a few simple steps [click here]
Any question? See the frequently asked questions [click here] or read the manual online [click here] or get the PDF manual [click here]
Talk about your projects, exchange tricks and ideas with other users [click here]
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EBooksWriter is a VisualVision product.
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